At Pixora Krafts, every product is made-to-order and customized based on your request. Since these items are uniquely created and cannot be reused or resold, we follow a strict No Refund, No Return, and No Exchange policy on all customized products.
Once your payment is successfully processed, you will receive a confirmation email from our payment gateway partner. Orders are only taken into production after payment confirmation.
We reserve the right to cancel an order under certain circumstances, such as:
If an order is cancelled from our side, we will notify you via email.
If you request cancellation and production has already started or the product has been dispatched, no refund or cancellation will be provided.
If production has not begun, you may request cancellation, and a store credit may be issued at our discretion.
We carefully inspect every order before dispatch. However, if you receive a defective, damaged, or incorrect product, please contact us within 3 days of delivery with photos/videos.
Products will not qualify for replacement if they are:
Customers must provide the required customization details at the time of placing the order by:
Failure to provide details may lead to:
If an order is returned due to incorrect address or recipient details provided by the customer, reshipping charges will apply.
For any order-related concerns or defect reports, please contact us at:
📩 info@pixorakrafts.com
